Nearly 1 in 2 leasing-office calls go unanswered LeaseHawk
87% of renters hang up instead of leaving a voicemail LeaseHawk
56.8% of renter leads arrive before work, after work, or on weekends RentEngine, 2025
The Night Shift™: Lila answers leasing and maintenance calls while your office is closed See the specs

Insights

Notes from the leasing office.

Notes on leasing, after-hours calls, and running small and mid-size apartment communities, from a founder who has done the job.

A generic answer won't lease an apartment

Small and mid-size communities don't need more voicemail or a bigger software contract. They need the phone answered the way their own leasing agent would answer it.

John DeBord Vox. September 30, 2026. 6 min read

Read the article

Play our 37-second story: Every business you love started as an idea someone wouldn't let go of.

Root for a small startup

We're building Voice by Lila one community at a time. Watch our 37‑second story, then follow along or pass it to someone who loves an underdog.

Watch the story